We ship inside the UK & Ireland. Other countries only on special request.
Seller shall use its reasonable endeavors to deliver within any timescales set out in this Contract, but time for delivery shall not be of the essence. Any timeframe for delivery in another contract shall be no indication of the timeframe for delivery in this Contract.
Partial delivery or performance shall be permitted. Seller may supply the Products in instalments. Seller may invoice Buyer for each instalment.
Unless the parties otherwise agree, delivery shall be at Seller’s premises or other place stipulated in the Order Acknowledgement (or if no place stipulated, then Seller's normal UK location for dispatch of the Products). If there is any conflict between the provisions of Incoterms 2000 and this Contract, this Contract shall prevail.
Delivery times are not binding. Binding delivery times require our written confirmation. Shipping is made according to the Shipping Conditions valid at the time of your order. For Security, Delivery will only be made to the address attached to the credit card. We do not deliver to alternate addresses unless this has been pre-arranged with a member of our staff.
Exact shipping cost is not included in your online order but is added after your goods have been collected and weighed and deducted from your payment method.
The Customer is responsible for ensuring that they provide the Company with full and accurate delivery details. The Company will not be liable for any mis-delivery arising out of incorrect information provided.
The Customer must be available to sign for and unload the delivery. Deliveries must be signed for by someone aged 18 or over.
In the event of a failure to accept any delivery by the Customer, otherwise than by reason of the Company’s fault or by reason of Force Majeure, the Price and any Additional Charges shall immediately become due for invoice in accordance with our delivery information and the Company shall be entitled to store the Goods until actual delivery and charge the Customer for the reasonable costs of storage (including insurance), the Goods being held at the Customer’s risk.
The evidence that the order has been delivered to Buyers is dispatching parcels to Delivery Company or Courier Service. Any request for proof of delivery must be received by us within 2 (two) months from the Invoice date, otherwise we will deem that you have acknowledged receipt of delivery.
Cancellation rights & Right to return goods
If for any reason you like to cancel your order, it is your right and this occasion would be in 2 cases:
You have the right to return ordered goods within 14 days after receipt. Returned items should be new and unused, with all labels and tags intact and in their original packaging, they should include a valid purchase invoice, when received abiding by all of this we will gladly offer you either an exchange or refund. If you return the goods within the 14-day term, this will be considered as admissible revocation of the purchase contract. To meet the 14-day term it is sufficient to return the goods in time with a return form (which can be obtained by contacting MMS WHOLESALE) to: MMS WHOLESALE LTD, 44 Harford Street, Hockley, Birmingham, United Kingdom, B19 3EB. It is not necessary to give any reason for the return. Payments already made will be reimbursed to you after receipt of the returned goods. Goods manufactured to your specifications and clearly tailored for individual needs are excluded from the right of return. In case goods are culpably destroyed, damaged or depreciated in value through use by you or a person attributed to you, you have to make compensation for the goods value or for its depreciation in value. We will not accept returned goods without a valid returns form and number which will need to be obtained from us prior to any return. All goods being returned may be subject to an admin and restocking charge of 20% or £5.00 (whichever is greater) of value of goods returned. We will usually refund any money to the card used to pay for your purchase or the same account of person that we received order.
If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related. Refunds will exclude shipping and handling fees. If you are returning the Product(s) which use free shipping (in any case), the shipping fee will deduct from returning amount.
Unfortunately, we will not be able to offer refunds or exchanges on certain products, unless the products are faulty or broken these include:
* Consumables and perishable products, including; Bottled water, foods that deteriorate or expire.
* Products included in health and hygiene, including; Deodorant & fragrances, Air fresheners, underwear, unsealed food and drink.
* Any unsealed or opened electrical accessories, including; Batteries, Cable and charger cables.
* Any item which mentions that is non-refundable other on our website or documents.